Management of IT services

1.

Subject title

Management of IT services

Менаџмент на ИТ сервиси

2.

Code

m23_s_069

3.

Study program

Cloud Computing, Data science in computer science and engineering, Security, Cryptography and Coding, Еducation with ICT, Eco-informatics, Inteligent Systems, Computer Science, Statistics and Data Analytics, Software for embedded systems, Software Engineering, Cloud Computing, Bioinformatics, Security, Cryptography and Coding, Statistics and Data Analytics, Software Engineering, Bioinformatics, Internet Technologies and cyber security, IT management, IT management,

4.

Organizer of the study program (unit, institute, department, division)

Faculty of Information Sciences and Computer Engineering

5.

Study cycle (first, second, third)

Втор циклус

6.

Academic year / semester

5 / Летен

7. Number of ECTS credits

6.0

8.

Instructor

проф. д-р Гоце Арменски

9.

Prerequisites for enrollment

10.

Subject goals and competencies:

Upon completion of the course, students will be able to: - identify the life cycle and the basics of the basic processes included in IT Services Management, and how they integrate into real business models of IT Services - Identify the ways in which IT and business can cooperate to improve Overall productivity and efficiency - Learn how to turn reactive relationship between IT and users into a proactive relationship - learn the concepts of IT services management through realistic examples and appropriate Tasks

11.

Subject content:

Course content: Managing realistic services - Introduction to IT Services Management The life cycle of services - Introduction to the life cycle of services The main principles, models and concepts - Introduction to the main principles, models and concepts Concepts, roles and functions - Service Strategy - design of services - Change of services - Finance of services - continuous improvement of services Technology and architecture - architectures and technologies for IT services management

12.

Learning methods:

Методи на учење:  предавања  вежби: дискусија базиран на примери, анализа на различни актуелни и јавно достапни примери  истражување во рамки на група  изработка на проекти (семинарски работи) и нивна презентација

13.

Total available time fund

6.0 ECTS x 30 hours = 180 hours

14.

Time distribution

30 + 15 + 0 + 0 + 0 = 180 hours

15.

Forms of teaching activities

15.1.

Lectures - theoretical teaching

30 hours

15.2.

Exercises (laboratory, classroom), seminars, team work

15 hours

16.

Other forms of activities

16.1.

Project tasks

0 hours

16.2.

Independent tasks

0 hours

16.3.

Homework

0 hours

17.

Grading method

17.1.

Tests

0 points

17.2.

Seminar work / project (presentation: written and oral)

0 points

17.3.

Activities and learning

0 points

17.4.

Final exam

0 points

18.

Grading criteria (points / grade)

up to 50 points

5 (five) (F)

from 51 to 60 points

6 (six) (E)

from 61 to 70 points

7 (seven) (D)

from 71 to 80 points

8 (eight) (C)

from 81 to 90 points

9 (nine) (B)

from 91 to 100 points

10 (ten) (A)

19.

Condition for signature and taking final exam

активност на часови

20.

Language of instruction

македонски, англиски

21.

Quality assurance method

евалуација на предметот и професорите

22.

Literature

22.1.

Mandatory literature

22.2.

Additional literature