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09/07/2025

Customer Support Advisor (Proton Mail)

Location: Skopje office (70%)

Application link: https://boards.eu.greenhouse.io/proton/jobs/4139364101

A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared.

Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

 

Purpose of the role

We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje. As a Customer Support Specialist for Proton Mail, you’ll be in charge of resolving our customers' technical support questions related to our product.

What you will do

  • Interact directly with Proton Mail customers to answer questions regarding our services
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
  • Extensive troubleshooting in order to detect the cause of the issue
  • Collaborate closely with our developers to improve Proton products based on customer feedback
  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

Job requirements

  • Excellent communication in English (especially in written form)
  • Understanding the concept of end-to-end encryption
  • You're a problem solver with a positive attitude
  • You enjoy working in a highly dynamic environment
  • You're tech-savvy
  • You care about digital privacy and you want to make a difference

Bonus points for:

  • Experience in Customer Support
  • Experience with QA testing
  • A degree in Information Technology is a big plus

Why should you join Proton?

  • Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral, independent, and community first, while remaining financially sustainable.
  • Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.
  • Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
  • Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
  • Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
  • Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events and team building activities.
1

Dear Colleagues,

On behalf of the organizing committee, we are pleased to invite you to submit your latest work to the 18th ICT Innovations Conference, taking place in the scenic city of Struga, on the shores of Lake Ohrid, from September 26–28, 2026.

As a leading international platform in the region, ICT Innovations brings together academics and industry practitioners to share recent research, practical solutions, and experiences, and to discuss trends, opportunities, and challenges at the forefront of computer science and engineering.

Conference Venue

The conference will be held at Hotel Drim, located in the center of Struga, on the shores of Lake Ohrid, a UNESCO World Heritage site known for its natural beauty and cultural heritage.

Conference Theme

Intelligent Horizons: AI and Digital Technologies Reshaping Society

AI and digital technologies are redefining the boundaries of what is possible — across industry, healthcare, governance, education, and everyday life. As these technologies mature at an unprecedented pace, understanding both their potential and their consequences becomes essential.

This year's theme invites researchers, practitioners, and thought leaders to share cutting-edge work that advances innovation while addressing the societal, ethical, and practical dimensions of intelligent systems.

Topics of Interest

Topics of interest include, but are not limited to:

  • AI and Society
  • AI in Industry and Innovation
  • Computational Advances in AI
  • The Future of Human-AI Collaboration
  • Data Science and Predictive Analytics
  • Software Engineering and Development Tools
  • Theoretical Computer Science
  • Cloud, Edge, Parallel, and Distributed Computing

Publications & Indexing 

All accepted full papers will be included in the ICT Innovations 2026 Proceedings published by Springer in Communications in Computer and Information Science Series (CCIS).

The conference proceedings are indexed in Web of Science: Conference Proceedings Citation Index (CPCI), SCOPUS, SCImago, DBLP, Google Scholar, EI-Compendex and Mathematical Reviews.

Accepted short papers will be published in the ICT Innovations conference web proceedings.

Best Paper Award

To recognize outstanding contributions, the conference will present a Best Paper Award. The award will be selected by the Program Committee based on the originality, technical quality, and presentation of the work at the conference.

Paper Submission Guidelines

ICT Innovations 2026 invites submissions of original and unpublished research papers on all conference topics. We also welcome workshop proposals to be held alongside the main conference.

Submission requirements:

  • Paper length: max. 15 pages
  • Format: Springer LNCS/CCIS templates (LaTeX or Word)
  • Language: English
  • Review process: Single-blind peer review

The Program Committee includes over 200 scientists from more than 50 countries.

At least one author of each accepted paper must register for the conference. The corresponding author must complete and sign the Consent-to-Publish form on behalf of all authors. After submission to Springer, changes to authorship are not permitted.

Important Dates

  • Submission Deadline: June 15, 2026
  • Acceptance Notification: July 15, 2026
  • Camera-Ready Submission: August 15, 2026
  • Early Registration Deadline: August 30, 2026
  • Conference Dates: September 26–28, 2026

For further information, or to propose workshops/special sessions, please visit our website at http://ictinnovations.org or contact us at ict.innovations@finki.ukim.mk.

We would appreciate it if you could forward this call to colleagues and students who may be interested.

 

Kind regards,

Prof. Igor Mishkovski

Prof. Sasho Gramatikov

Prof. Biljana Risteska Stojkoska

Co-chairs, ICT Innovations 2026 Conference

11/03/2026
Wednesday, March 11, 2026

Проекти

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Active international projects

sp4.jpg  Smart Patch for Life Support Systems  - SP4LIFE

 

International projects

 

 

National projects

 

 

Finished international projects

 

 

Finished national projects

10/07/2025

Desktop Engineer (Inbox)

Location: Skopje office (70%)

Apply at: https://job-boards.eu.greenhouse.io/proton/jobs/4634890101

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

The Team

The Inbox Business Unit drives the development of Proton Mail (our flagship product line) and Proton Calendar. We are a cross-functional team of (ballpark figure) 60 engineers, product managers, designers and data analysts. We are committed to constantly push the boundaries of what we can achieve. It’s not always an easy journey, but it’s one that offers the chance to create meaningful impact and drive lasting change.

The Inbox Desktop team is responsible for developing desktop clients of Inbox i.e. Proton Mail Desktop App, Proton Mail Bridge, and the Export tool. Because most of these applications are premium offerings of Proton, we put a very high emphasis on product and engineering quality. We are in the process of rebuilding our client applications on a new, innovative technology stack. As part of this technological transformation, we are also restructuring our team, and we are looking for a smart and ambitious Junior Software Development Engineer to strengthen our team by helping on Proton Mail Bridge and the Export tool.

Tech Stack and Tools

  • Proton Mail Bridge is developed using Golang, C++, Qt, and released on 3 platforms (macOS, Windows, Linux).
  • All our client-code is open-source and GPL3.
  • Our backend runs on premise in Proton's data-centers.
  • To organise our work we use standard tools such as Jira, Confluence, and GitLab.

Purpose of the role

As a Junior Software Development Engineer in the Inbox Desktop team, you will play a crucial role in maintaining one of Proton's most mature desktop offerings, Proton Mail Bridge. We expect you to be customer-centric, continuous learner, passionate about technology and usability. You are an adept at turning technical complexities into seamless user experiences. Effective teamwork, collaboration with Product, Design, APIs, and your team, and data-driven decision-making are essential aspects of this role.

In the Inbox organisation, we believe that a psychologically safe environment is critical to foster innovation, collaboration, and growth. We are rooted in science, and according to both academic research and empirical evidence, teams that feel safe to take risks and express their ideas are more likely to be innovative and perform better: you will play a key role in helping us creating such an environment across the entire organisation. 

What you will do

  • Develop, deploy and support high-quality user experiences on Proton Mail Bridge and the Export tool including existing and new feature development.
  • Collaborate with QA, designers, and product managers, to make our product better and better.
  • Work with senior software engineers to learn how to write clear, concise and testable code to maintain and elevate the quality of our codebase.
  • Analyse the MIME structure of messages and take an active part in test automation.
  • Strive for frequent releases, write code with growing test coverage and use CI.
  • Maintain our team and system documentation.
  • Take part in team activities, such as project meetings, code reviews, and pair programming.
  • Foster a culture of learning, creativity, and accountability for the best possible work.

Job requirements

While we prefer candidates who cover the entire skillset, do not hesitate to apply if you are not an exact match, as we are willing to help you grow in certain areas.

  • Coding: Professional software development experience with Golang (a significant portion of the codebase is in Golang) or other object-oriented compiled languages such as C++ or Rust. Familiarity with Qt. Experience with writing automated tests for your code. Comfortable using collaboration and developer efficiency tools such as Git, GitLab, GitHub, IDEs, etc.
  • Desktop software development: Experience in developing and troubleshooting desktop applications on Windows, macOS, and Linux.
  • Problem-solving: Strong problem-solving skills and the ability to troubleshoot issues efficiently remotely while protecting our user’s privacy.
  • Collaborative skills: Proven ability to work collaboratively in a team environment, excellent written communication skills, and experience working in a distributed team setup.
  • Product mindset: A product mindset with a focus on offering outstanding user experience in a successful business environment.
  • Security focus: Understanding of secure coding practices and a commitment to maintaining high levels of security and privacy.
  • Hybrid work environment: Able to work from the office (70%).

Bonus points for:

  • Bachelor's or Master's degree (or close to completion) in Computer Science, Software Engineering, or a related field.
  • Awareness of common security issues in client-side development, such as those in the OWASP top ten, and how to mitigate them.
  • Familiarity with UX, accessibility, internationalisation, and localisation concerns and solutions.
  • Experience with Grafana or other monitoring platforms.

What We Offer

  • Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. 
  • Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
  • Food: Lunch and snacks are provided by Proton every day at our offices.
  • Transport: We will always support our employees with transport costs through subsidising public transport, bike allowances, or parking spaces based on your office location.
  • Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
  • Flexible Working: You can define your own working hours as long as it works with team meetings.
  • Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
  • Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
  • Work that Matters: Proton is a community-first organisation, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

1

Internet Technologies (3+1+1)

1. General Information

 

Postgraduate studies in Internet technologies aim to provide quality and top European education and training of ICT engineers with deep knowledge of Internet networks, technologies and security. Upon completion of their studies, these engineers will be able to take responsible positions in the processes of planning, design, management and security of Internet networks and work with various types of the latest technologies, including their business aspects.

  • Name of the proposer: University "Ss. Cyril and Methodius University in Skopje, Faculty of Information Sciences and Computer Engineering - FINKI
  • Name of the study program: academic second cycle studies in Internet technologies
  • Scientific-research area: technical-technological
  • Field: Computer Engineering & Informatics
  • Area: Information Systems and Networks
  • The value of postgraduate studies is 60 ECTS   or 120 ECTS credits
  • Duration of studies: 2 or 4 semesters.
  • One academic year consists of two semesters lasting 30 weeks (1 semester = 15 weeks).
  • The first semester consists of subjects, while the second has a smaller number of subjects and is reserved for the final project, ie. for the master's thesis.
  • Admission Requirements : Completed undergraduate studies in the field of informatics or computer technology and informatics with a minimum of 240 credits. For study directions that carry less than 240 credits, exams offered in the introductory layer are added.
  • Introductory layer : Students who have earned less than 240 credits during their studies are offered a set of differential introductory courses. After their successful realization, the student acquires the right to continue with the second year of postgraduate studies.
  • First semester: 3 mandatory courses and 2 electives, one of which may be from the University list.
  • Second semester: 1 mandatory and 1 elective, which can be from the university list (only if in the first semester the subjects are selected at the Faculty level) and a final project of 18 ECTS
  • 1 ECTS credit corresponds to 30 hours of total work engagement
  • The number of contact hours is 4
  • The academic title or degree obtained after graduation is

 

- Master in Information Science and Computer Engineering in the field of Internet Technologies

 

2. Introductory layer

The introductory layer is intended for students who study for less than four years or have earned less than 240 credits from previous studies.

Table 1: List of introductory layer items

РБ Subject Semester ECTS
1 mandatory subject 1 of Table 2 VII 6
2 mandatory subject 2 of Table 2 VII 6
3 mandatory subject 3 of Table 2 VIII 6
4 mandatory subject 4 of Table 2 VIII 6
5 Elective course 1 1 VII 6
6 Elective 2 1 VII 6
7 Elective course 3 1 VII 6
8 Elective 4 1 VIII 6
9 Elective course 5 1 VIII 6
10 Selection from the university list of free courses VIII 6

[1] Selection from the lists of subjects from the introductory layer of all master studies at the Faculty of Information Sciences and Computer Engineering

Elective courses can be selected from the proposed list of courses of the study program (Table 2), or from the proposed lists of courses from the introductory layer of other study programs of the Faculty of Information Sciences and Computer Engineering. The selection of courses should be made in accordance with the previous knowledge of the candidate and the necessary knowledge to continue with postgraduate studies in intelligent systems. When choosing courses, the student should coordinate with the head of the study program. A free choice of subject is also allowed, which is on the university list of subjects for the first year of two-year postgraduate studies.

 

Table 2:   List of items

РБ Code / Subject Semester ECTS Prerequisite2
1 CSEW513   Distributed Systems VII 6 Computer Networks, Algorithms and Data Structures
2 CSEW519   Mobile platforms and programming  VII 6 Object-Oriented Programming
3 CSEW702   Web based systems  VII 6 Network Programming
4 CSEW303   Probability and Statistics  VII 6 Calculus 1, Discrete Mathematics 2
5 CSEW504   Network Services Administration VII 6 Computer Networks, Operating Systems
6 CSES609   Computer Network Design  VIII 6 Computer Networks
7 CSES405   Wireless mobile systems  VIII 6 Computer Networks
8 CSES618   Network Security  VIII 6 Computer Networks, Operating Systems
9 CSES633   Networking VIII 6 Computer Networks
10 CSES612   Electronic & Mobile Commerce  VIII 6 Internet programming

 

[2] The titles of the courses are given according to the curricula of the undergraduate studies at the Faculty of Information Technologies and Computer Engineering, UKIM, Skopje. Students who have graduated from other institutions will have to show passed exams in subjects appropriate to the above in order to meet the prerequisites for the respective subject.

 

After the successful completion of all ten courses and 60 credits, the student with previously acquired 180 ECTS credits (or completed three-year studies) continues with the courses from the second academic year of postgraduate studies - Table 3 (IX and X semester). p>

 

3. Studies

Table 3: List of Postgraduate Courses

РБ CODE / Subject Semester З / И ECTS
1 IT-Z-01 Network Analysis IX З 6
2 IT-Z-02 Advanced mobile and web applications IX З 6
3 IT-Z-03 Internet Security and Privacy IX З 6
4 Elective IX И 6
5 Elective IX И 6
6 IT-Z-04 DevOps for networking  X З 6
7 Elective X И 6
8 Master Thesis X З 18

 

At least one elective should be chosen from the offered electives in Table 4. At most one of the electives can be chosen from the University list of master's degree programs. A maximum of two electives can be selected from the courses offered at the other postgraduate studies at the Faculty of Information Sciences and Computer Engineering.

 

Table 4: Electives

РБ New code /   Subject < / span> Semester ЕКТС
1 IT-I-01   5G communication networks IX 6
2 IT-I-02   Parallel processing IX 6
3 IT-I-03   ICT Management  IX 6
4 IT-I-04   E-business IX 6
5 IT-I-05   Data visualization IX 6
6 IT-I-06   Network penetration testing  IX 6
7 EI-I-07   Client server programming paradigms X 6
8 IT-I-08   Digital Marketing  X 6
9 IT-I-09   Advanced Distributed and Parallel Systems IX 6
10 IT-I-10   IX 6
15 IT-I-15   Advanced Topics in Computer Architecture X 6
16 IT-I-16   Security incident and response management  IX 6
17 IT-I-17   Cyber threat intelligence X 6
18 IT-I-18   Data Science IX 6
19 IS-I-04   Mobile web services IX 6
20 IS-I-17   Collaborative computer systems X 6
21 PS-I-08   Linked Open Data X 6
22 PS-I-05   Smart grid IX 6

 

The student can choose a subject from the list of offered elective courses from all study programs of the second cycle of studies. The list of offered electives can be found on this   link .

Табови

д-р Слободан Калајџиски

Табови

д-р Соња Филипоска

Табови

д-р Димитар Трајанов

Табови

д-р Дејан Ѓорѓевиќ

Табови

Dimitar Trajanov Ph.D.